Below is a listing of all sessions the speaker is scheduled to present.
SHARON CARTER EYE CARE OPTOMETRIC CONSULTING
Sharon Carter has over 22 years of optometric experience including working in an office as an office manager, sales and training for an optometric software company to consulting for private practices. She started her own consulting company, Eye Care Optometric Consulting (ECOC), in 2001 and personally consults in offices all over the country spreading her team building philosophy. She is very energetic and enthusiastic and for more than 9 years has been speaking and motivating staff at state associational meetings, national and international conferences sharing her company's philosophy of 'provide the best patient care possible and the money will follow.'
Thursday, March 17, 2011
1104: Patient Satisfaction vs. Patient Loyalty 1:00 pm - 3:00 pm (Thursday, March 17, 2011)
Has your practice invested money to attract new patients only to have them go somewhere else after one or two visits? Was a difference in price the chief attractor that brought them to your practice only to have them find a “better deal” down the street later? Do you advertise “Satisfaction Guaranteed”? In this course you will learn that there is a distinct difference between satisfaction and loyalty; “satisfaction can be shopped” but “loyalty can be created”. Learn what you can do to “WOW” your patients, keep them coming back, and set your practice apart from your competition.
1203: Your Mouth Is Moving - Does Your Body Agree? 3:15 pm - 4:15 pm (Thursday, March 17, 2011)
What does it mean when someone talking to you cannot maintain eye contact? Did you know that there are several forms of hand-shake and each has a different meaning, hidden from the understanding of the unknowing? Learn how to recognize and read a person's hidden communications and more importantly learn what signals you are subconsciously sending. Hair style, dress, gestures, voice, steadiness of gaze, and behavior around subordinates when taken in combination may enlighten you more about a person's integrity and work habits than what they are saying.
1303: Communicating With Patients 4:30 pm - 5:30 pm (Thursday, March 17, 2011)
Communicating with our patients should be the most important thing we do each day. How we communicate and understand our patients' needs, will determine if they will become an established patient with your practice or if they will choose to go elsewhere for their eye care needs. This course will address the various ways we communicate such as words, facial expressions, and body language and how to use each one of these in a positive way when communicating with your patients.
2203: Insurance Verification & Filing 9:45 am - 11:45 am (Friday, March 18, 2011)
Insurance is a very big part of most practices today. That is why it is essential to get a system for collecting information from the patient, creating a clean claim, and making sure payment is made correctly and in a timely manner. Each area of the office has a part in the claim process and this course will provide the essential steps for a system that will insure prompt and accurate insurance filing and payment.